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October 26, 2004
Thank you...
Last week, a customer ordered a french dip sandwich and we forgot to pack up the au-jus. Opps. She called and was beyond pissed (and why shouldn't she be). I apologized and asked her where she was currently at. I knew she had to be close by because I was the one who rung her up, and I swore it was with-in the last few minutes. Sure enough she was a few blocks away, so I told her to sit tight and look out for me cause I was bringing her au-jus to her. She was surprised. I felt so bad. If we make a mistake, then we should do what ever it takes to make that customer happy and most importantly, retain her as a customer. I packed up a little cup of au-jus and a piece of chocolate cake to help smooth things over. Before I could even get to her office, she came running outside with a huge smile on her face. I gave her the missing item and the bonus "sorry for being an idiot" piece offering. She shook my hand and said I didn't have to do that. I told her that it was the least we could do. Today I get to work and see a thank you card. It was the missing au-jus lady. She said she experience the best customer service from a GOOD LOOKING GENTLEMAN at our restaurant. . Hehehe. Then my boss asked, "gee who could that have been?" Eww. No respect, I swear. She was kidding. Anyway, I felt great about what I did last week, but today? I felt super.
Posted by roque at October 26, 2004 04:36 PM
Comments
You rock honey! And she was right, you are one good looking gentleman! :)
Posted by: Scott at October 26, 2004 05:41 PM
You are Super! You are WOOF OF STEAL!!! :-P
Posted by: Somah at October 26, 2004 08:40 PM